dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.

As a Sales and Business Development Executive, you will promote and sell cargo products, solutions and services to Freight Forwarders/Cargo Agents and seek to maximise freight revenues and spanet penetration with the focus on positioning dnata Cargo as an all-inclusive service provider in the region.

In this role, you will:

Plan

• Implement the set annual sales target and a promotional action plan in line with the overall Cargo objectives and provides the recommendations to the Sales Manager Commercial Manager for review and approval.
• Supports in designing and developing sales and spaneting strategies focusing on Products and Solutions, GHAs, Airlines, Agents and 3PL operators in the UAE and overseas in line with overall cargo sales objectives.

Execute

• Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
• Implements day-to-day operations assigned and ensures compliance with the established standards and procedures.
• Contribute to the identification of opportunities for continuous improvement of systems, processes and practices, cost reduction and productivity improvement.
• Conducts meetings and joint sales calls with airline representatives/ Calogi Customers to ensure that the required number of customers is contacted.
• Uses the `basket airlines approach to familiarize clients with the type and variety of transport solutions on offer with the objective of running freighter services to facilitate large ad hoc export volumes.
• Maintains close contact with internal sales support and operational staff for picking up sales leads and updates them with the current airlines rates.
• Compiles statistics relating to cargo volumes, revenues, yield and seasonal variations.
• Reviews and analyses business performance/potential provide recommendations on credit limits after analysing the business performance/potential.
• Reviews and analyses the lost sales opportunities in order to recommend timely and suitable remedial measures.
• Builds and maintains relationships and regular contacts with principal airlines to ensure that the information is formulated and disseminated such as changes in schedules to ensure that their requirements are met in a timely manner.
• Implements sales strategies and new product development in the logistics community through meetings, telesales and mailing activities to enhance the awareness of the industry of the cargo services in terms of services provided, price and quality.
• Deals and solves all customer grievances through service recovery, repeat business, investigation and fault rectification in line with the policies and procedures for airline sales and operations.
• Release of Air waybill stocks to the freight forwarding community, collection of bad debts and follow up of revenue settlements.
• Analyses sales performance data vs. revenue targets/spaneting plan to provide recommendations to the Management.
• Builds and maintains relationships with key stakeholders including airlines, operators, charters, brokers, airports to obtain the necessary intelligence on competitor plans and intentions.

To be considered for this role, you must meet the below requirements:

Qualifications & Experience:

• Bachelor Degree in Business Administration or Sales and Marketing.
• 4-6 years of experience with an airline or GHA in a sales environment.
• Proficient knowledge in Airline Cargo Ratings.
• Proficient Data collection and analysis Skills.
• Proficient IT and Computer Literacy Skills.
• English Language Skills.
• Proficient Planning and Organizing Skills.
• Proficient Communication Skills.
• Proficient Negotiation Skills.
• Proficient Safety Awareness Skills.
• Logistics/Cargo experience.

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. Be a part of our success story - if you want to join us, visit dnata.com/careers to apply.

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.

Discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers.