dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.
As Support Services Agent you will provide administrative support to the Management and Employees at Dubai World Central by managing all employee support desk activities in an efficient and timely manner. Responsible for seamless service delivery in line with the agreed service catalogue and process guidelines.
In this role you will:
- Manages the employees support desk service at DWC, coordination with all front office locations under broad guidelines from dnata support services and HR to provide a wide variety of solution to the employees and Managers.
- Collects and distributes documents, passes and maintains proper records and inventory of items under administrative control.
- Anticipates DWC employee needs wherever possible, build expertise, knowledge, and speed in ordering supplies through respective service providers in consultation with Management
- Ensures key administrative deliverables are completed on time to effectively support DWC operations.
- Provides guidance to employees on administrative processes, acts as a role model of good behaviour, guiding the employees on the employee regulation manual and safety regulations.
- Develops and manages relationship with key stakeholder Departments like Local affairs, Central Recruitment, dnata Support Services, DWC Accommodation Liaison and Uniform stores to ensure effective and timely support to employees at DWC.
- Handles employee queries and assists with support service activities in line with the agreed process guidelines.
- Handles uniform related escalation, PPE distribution, pass issues as per agreed process timelines.
