The Customer Contact Agent – Tobago (ATO) will report to the Supervisor – Airport Ticket Office (Tobago). The selected candidate will assist in developing, promoting and enhancing the company’s image and reputation by providing prompt, efficient and courteous customer service in passenger ticketing activities which may be located at the check-in counters or departure gates. The incumbent will provide high-quality Reservations, Ticketing and related services to internal and external customers, via computer terminals or other electronic media in a shift environment. Appointment to this position will be offered on a fixed-term contractual basis.
KEY DELIVERABLES:
- CUSTOMER SERVICE: Ensures excellent customer service delivery by continuously seeking to capitalize on opportunities to exceed the expectations of internal and external customers by placing a keen interest on understanding and effectively resolving issues in a professional and result-oriented manner regarding Reservations, Fares, Tickets, ancillaries and any other service.
- OPERATIONAL EFFECTIVENESS: Ensures effective and efficient utilization of assigned resources, towards ensuring that Customer Service Deliverables and on-time performance standards are achieved or surpassed on all levels. The incumbent ensures that all operational gaps are resolved with minimal disruption to flight schedules.
- REPORTING: Ensures the delivery of accurate and timely operational reports in accordance with pre-established timelines and in compliance with policies, procedures, and regulatory requirements.
- COMPLIANCE: Actively supports the advancement of the Organization’s safety and quality culture, through compliance with corporate and regulatory guidelines.
PERSON SPECIFICATION
You must have at least five (5) CXC/GCE passes including Mathematics and English with a minimum of three (3) years’ experience in a similar customer service operations role, preferably in the airline industry. You must be proficient in using MS Office Suite and possess knowledge and experience in using a Computerized Reservations System.
You must have a strong customer service orientation in a fast-paced, deadline-driven environment. You must have excellent verbal and written communication skills and possess the ability to exercise judgement and initiative and work well under pressure.
The successful candidate must be legally authorised to work in Tobago.
Suitable Applicants will be subject to a Pre-employment Medical, including Drug and Alcohol testing and a full Criminal Security and Background Investigation.
External candidates: Please submit your application via https://careers.caribbean-airlines.com by completing a profile and attaching an up-to-date résumé and copies of your academic certificates.
INTERNAL APPLICANTS MUST INFORM THEIR CURRENT SUPERVISOR AND APPLY AS FOLOWS:
Internal candidates: please click https://workforcenow.adp.com/theme/admin.html/Myself/MyselfTabTalentCategoryCareerCenter to apply
Log on to ADP using your credentials. Select "MYSELF" in the menu, then choose “TALENT”, then select “CAREER CENTER”. You will see the “CUSTOMER CONTACT AGENT- TOBAGO (ATO)” Position on the lower screen. Click on “APPLY” and follow the guided steps.
Applications not received via the above CAL Career portal will not be acknowledged.
Note: Only applicants who meet the stated criteria and submit the required documents with their applications will be considered.
Closing date for receipt of all responses is 29th June, 2026 at 11:59 PM
