Key Responsibilities:

Pilot Hotel Selection:

• Evaluate and shortlist hotels for international cockpit crew based on safety, proximity, amenities, and commercial viability.
• Conduct periodic audits and inspections to ensure compliance with airline standards.

Roster Coordination & Booking:

• Work closely with the roster planning team to align hotel bookings with pilot schedules.
• Manage day-to-day hotel reservations for pilots across international stations.

Vendor & Contract Management:

• Negotiate and maintain contracts with hotel partners for crew accommodation.
• Ensure adherence to agreed SLAs and resolve service-related issues promptly.

Operational Oversight:

• Monitor workflows for hotel booking and billing processes, ensuring accuracy and timeliness.
• Provide regular performance reports and cost analysis to senior management.

Compliance & Service Excellence:

• Ensure all operations comply with company policies, safety standards, and regulatory requirements.
• Maintain a customer-centric approach to enhance pilot experience during layovers.

Required Qualifications:

• Graduate in any discipline (mandatory).Hotel Management degree/diploma is a plus.
• Minimum 7–8 years of experience in hotel operations or crew accommodation management.
• Prior experience in airline crew operations or travel desk management preferred.Strong negotiation, communication, and vendor management skills.
• Proficiency in MS Office (Excel, Word, PowerPoint).Ability to work in a fast-paced, dynamic environment with a problem-solving mindset.

Preferred Attributes:

• Detail-oriented with strong organizational skills.Ability to multitask and manage multiple stakeholders across geographies.
• Customer-centric approach with a focus on service excellence.T
• eam player with leadership potential.