Were the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the worlds air travel industry.

Youll find us at 95 of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

Senior Account Manager is accountable for driving the profitable growth by identifying pursuing and closing business opportunities for Tier 2 customers. They are the ultimate owners of the customer relationship by becoming the trusted advisor to the client. They select and lead a (virtual) team assigned to support the account.

WHAT YOU WILL DO

• Drive all sales activities as per short- and long-term objectives; formulate strategic direction for the growth of the account
• Own and manage Tier 2 accounts up to 4 Tier 2 accounts
• Develop and implement a documented business plan that is in line with short- and long-term goals
• Develop, maintain and execute ongoing Account Development Plans reviews to ensure full alignment, focus and quality on priorities that all growth potential is identified and addressed; and that all resources are fully aligned and effectively collaborate in achieving their objectives
• Manage and build relationships with clients; become the trusted advisor/consultant for them; ensure customer loyalty and the highest level of customer satisfaction
• Gain deep understanding of the customers business needs and use this to identify opportunities and plan for the continued development of SITAs business
• Create opportunities to provide a unique or contrarian perspective during conversations; align unique insights to customer priorities and reframe the way customers view their business
• Build sales pipeline for future growth with close collaboration with Marketing for demand generation; ensuring qualified spaneting leads are converted to sales accepted leads for pipeline growth; ensure sales forecasts are accurate and up to date.
• Leverage individual value drivers; understand and influence wide range of customer stakeholders; facilitate conversation between stakeholders; proactively manage purchase decisions to shorten sales cycle
• Communicate key economic drivers macro- and microeconomic trends internally to increase awareness and adopt to new situations also externally to clients to address potential new business opportunities
• Maintain clear visibility of the status of all commercial delivery and operational aspects of the account and drive the resolution of issues through the relevant process owners

WHO YOU ARE

• Academic qualifications in Sales/Marketing/Management or equivalent professional qualifications
• 7+ years experience in sales, preferably within ATI or IT sector.
• Candidate must possess strong commercial acumen to facilitate consultative selling by delivering insights to generate demand.
• Experience in building client relationships at Senior Executive and Senior Manager level
• Experience in managing sales in large and complex deals including financial structuring negotiations and closing.
• Proven successful experience in business development pipeline management in large turnover environment.

WHAT WE OFFER

Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your teams needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.