Were the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the worlds air travel industry.

Youll find us at 95 of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

As a Project Manager, your primary responsibility will be to drive projects that make travel easy and safe for our customers at every step of the way, while also promoting sustainability and cultural diversity. This role thrives in a fast-paced, dynamic, and agile environment that spans the globe and welcomes cultural differences. To succeed in this role, you should have a results-oriented approach and ability to motivate team members, appreciate different perspectives, and be capable of managing projects across different locations. Additionally, you should be proficient in stakeholder engagement, scheduling, quality assurance, people relations, and be committed to creating sustainable value for our customers and the environment.

What you will do

• Managing projects - Project size will vary in scope and complexity. You manage the project throughout its life cycle - from inception through project closure. You manage change, mitigate risks, and deliver results to stakeholders and customers alike.
• Working with project teams - Every project is completed through a team effort, working together with a diverse group of passionate professionals. As the Project Manager, you will regularly track project activities against planned schedules and take corrective action in case of any deviations. You will also communicate regularly and frequently with team members, management, stakeholders, and customers to ensure a continuous understanding and alignment on project progress.
• Working with customers: as a Project Manager, you are committed to delivering excellent customer service. You proactively work with the customer and their teams to ensure that each project goal and objective is met with satisfaction, and that their needs and expectations are consistently exceeded.
• Project Management administration: in addition to managing the project itself, you will also be responsible for project documentation. This includes developing communication, strategy plans, designing resource and project plans, providing status reports, submitting and tracking change requests, tracking risks and issues, providing variance reports, and submitting Steering Committee reports and lessons learned. Your ability to write clearly and accurately is crucial to the success of the project.
• Sustainability: as a Project Manager, its crucial to incorporate sustainability into the role. This involves considering the long-term impacts of project outcomes during planning, and promoting sustainable behaviours among project teams by setting goals and metrics. By taking a sustainability-focused approach, you can help to ensure that the project delivers sustainable outcomes that benefit both the organization and the environment.
• Project Manager is required to collaborate and manage all customer facing projects on the SITA Project Management Tool. You are responsible for providing consistent and accurate project information, documents, and reports in compliance with established governance to meet SITA’s corporate and delivery performance objectives.
• Project Managers are required to drive the profitability of their projects and to work with the Project Financial Controller to manage the project P&L in accordance with the Business Case.

• Demonstrated experience managing government and public sector customers, including navigating procurement processes and compliance requirements.

• Minimum 10 years of experience in project management, with a proven track record of delivering software engineering projects.
• Strong domain experience in the airline and airport industry, with deep understanding of aviation systems, operations, and stakeholder landscape.
• Demonstrated experience managing government and public sector customers, including navigating procurement processes and compliance requirements.
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• PMP® certification from PMI is mandatory.
• Strong understanding of software development lifecycle (SDLC), system integration, and digital transformation initiatives in the aviation sector.
• Familiarity with aviation systems such as DCS, PNR, API, BHS, and airport IT infrastructure is highly desirable.
• Hands-on experience in overseeing projects that involve cloud solutions, cybersecurity, or data analytics in the transport or aviation sector is a plus.
• Fluent in both Arabic and English (spoken and written); must be able to lead bilingual stakeholder discussions and develop documentation in both languages.
• Excellent stakeholder management and communication skills across multicultural teams and senior executives.
• Strong leadership and team coordination abilities with cross-functional teams including technical, operations, and customer-facing roles.
• Proficient in project tools such as MS Project, JIRA, Confluence, Smartsheet, and similar platforms.
• Skilled in risk management, budget control, and change management in highly regulated environments.
• High level of business acumen, with the ability to translate customer needs into project deliverables.
• Ability to work under pressure and deliver results in mission-critical and time-sensitive environments.

Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your teams needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.