Central Mountain Air is proudly emerging as one of Canada’s leading regional airlines. As we continue to grow, we are seeking a dynamic and commercially driven professional to join our team as Charter Services Manager. This is an exciting opportunity to contribute to a fast-paced, customer-focused environment supporting our Charter and Corporate Air Service Solutions.

In this role, you will be entrusted with leading day-to-day commercial execution, supporting business development initiatives, and managing key client relationships. You will play a key role in driving revenue growth, overseeing charter programs and corporate accounts, and leading a team to deliver proactive, high-quality service.

Business Development

• Actively support revenue growth through Cargo, Charter Sales, Corporate Group Travel on our
  Scheduled Services, and Hybrid Air Service solutions.

• Review, prioritize, and guide all inbound commercial inquiries to maximize conversion.

• Identify and pursue new Cargo, Charter and Corporate travel opportunities.

• Support outbound business development efforts including Corporate Outreach, Account Development, identification of repeat and contract opportunities, and monitor market activity.

Client Management

• Support the DCS in relationship management of Cargo, Charter and Corporate clients.

• Conduct regular client meetings and performance reviews including month end reporting.

• Prepare and deliver client reporting on operational performance, reliability, and service delivery.

• Resolve client concerns proactively, with a focus on long-term relationship value.

• Build long-term relationships through proactive communication and problem solving, while identifying opportunities to expand client engagement for both Charter and Scheduled Services.

Charter Program Oversight

• Oversee day-to-day execution of Charter Programs to ensure service delivery.

• Monitor program performance, including on-time performance (OPT), service quality, and operational reliability.

• Identify operational trends or problem areas and recommend corrective actions.

• Ensure all completed charter flights are reviewed and prepared for prompt invoicing, providing Finance
  with accurate flight details and documentation to support timely billing.

Representation and Reporting

• Represent the Charter Services department in internal operational meetings and cross-departmental planning.

• Prepare internal reports summarizing Charter Program performance, revenue trends, and operational metrics.

• Produce monthly client performance reports and presentations.

• Support leadership with strategic analysis of Charter Program performance and opportunities for growth.

Leadership

• Provide day-to-day leadership and oversight of Commercial Accounts.

• Support onboarding, training, and development of staff within the Charter Services department.

• Set expectations for Pipeline management, response times, and client engagement standards.

• Foster a collaborative working relationship with Operations, Dispatch, Maintenance, Finance, and Inflight teams.

• Minimum 3-5 years’ experience in Aviation Charter Services, airline commercial operations, or Business Development.

• French speaking considered an asset.

• Experience managing client relationships and regulatory requirements.

• Strong analytical, communication, and relationship management skills.

• Ability to work cross-functionally in a dynamic operational environment.

• Group Retirement RRSP contribution matching program

• Full health benefits package consisting of extended health, dental, short-term disability, long term disability, life insurance and travel emergency medical insurance

• Employee Family Assistance Program

• Corporate rates with Good Life Fitness

• Competitive sick and personal leave benefits

• Excellent travel perks within the Central Mountain Air network for employees, their eligible family members, and their buddies

• Travel perks for retirees and their eligible spouses

• Standby travel for employees and eligible family members on other airlines around the world

• Additionally, employees are eligible for discounts with various hotels and agencies that offer cruises and all-inclusive holidays

• Free cargo shipping for employees on CMA flights

• Training Assistance Program, Milestone Recognition Program and Employee recognition programs

• Opportunities for career development, growth, and promotions

• Inclusive team atmosphere

Click “Apply Now” and ensure to specify the position and base you are interested in!

Central Mountain Air is committed to diversity and inclusion in our workplace. We strive to create a supportive, accessible, and fulfilling work environment that recognizes and celebrates the unique contributions of each employee to our company’s success. If you require accommodation during the selection process, please let us know.

We thank all candidates for their interest in Central Mountain Air; however, only those candidates who are selected to continue in the recruitment process will be contacted.