Assistant Duty Manager

About Brussels Airlines

At Brussels Airlines, we are passionate about connecting people, economies, and cultures. As Belgium’s home carrier and one of the four network airlines of the Lufthansa Group, we fly from the heart of Europe to over 90 destinations worldwide, including 17 across Sub-Saharan Africa.

As proud ambassadors of Belgium, we bring the world to Belgium and the best of Belgium to the world: from collaborations with Michelin-starred Belgian chefs to our Belgian Icon aircraft adorned with national legends, we celebrate creativity and the amazing things our country has to offer.  

Ranked number 4 in 2025 in Randstad’s Employer Brand charts, we are driven by passion, ownership, team spirit, excellence and respect.

Who are we looking for?

The function of Assistant Duty Manager is two-fold, one part is linked to the passenger coordination cell in which the supervisor functions as a team member and as such is directly involved and gives recommendations in the ops decision making process related to the passenger aspect. He/she will assess and decide about cost-beneficial solutions within the operational & commercial framework achieving a win-win situation for all parties involved. They will assist the Duty Manager in analysing, deciding and executing the process of actions to be taken throughout all the departments involved (internal and external) and assure correct and complete irregularity handling.

The second aspect is the on-the-field job in which the supervisor functions as airport coordinator, supervising and coordinating the operations at the airport. He/she acts as representative of the airline towards the passengers. Thus taking commercial and operational decisions in an independent way. In this capacity he/she intervenes in conflict situations.

Main tasks & responsibilities

• Daily follow-up of in- & outbound flights -schedules, catering, aircraft seating versions, passenger numbers which results in optimized rotations both on an operational as on a cost/revenue basis. They will instruct all staff accordingly and function as the communication center and assure follow-up of the correct implementation. The Assistant Duty Manager will decide on any solutions needed to assure punctuality and cost effectiveness in close cooperation with the Duty Manager.
• Irregularity handling: rebooking & rerouting of passengers both BRU & outstations. They will evaluate, decide and execute all necessary steps to be taken, both with BRU and outstations. At the same time the Assistant Duty Manager acts as s.p.o.c (single point of contact) for the different operational & commercial reporting lines to assure complete and accurate communication to all involved. He/She will decide on passengers solutions of commercial or operational decisions, they will contact , inform and take care of the passengers affected. Updating of the different operational systems with information linked to the aircraft rotations to assure all suppliers & handlers have the latest information allowing punctual and correct departures & arrivals.
• In case of lost connection he/she is responsible for re-accommodation of the passengers.
• Communication with aircraft ready to land, through VHF or ACARS, informing crew about parking positions, next flights, special cases and transfer passengers on board into BRU as to assure smooth turnarounds within the minimum ground times assuring swift and efficient flows. He/she provides transfer information for passengers in order to facilitate necessary transfers on ground.
• The Assistant Duty Manager sets priorities on all incoming messages. He/she functions as a helpdesk, informing, instructing and advising all Outstations on the different operational & commercial procedures to follow. They will decide on ad-hoc solutions in line with commercial and operational guidelines to assure all outstations compliance and execution with any instruction given by the passenger-coordinator cell.
• The Assistant Duty Manager reports on a daily basis on all operational and commercial issues to all departments. He/she also provides detailed info concerning specific delays ; this is used as feedback to higher management. He/she will also be responsible for the day to day delay setting.
• On the field the he/she is responsible for the supervision and organization of the operations flow at the airport. He/she will collaborate with different parties (ATO, OCC, other airlines) to optimize efficient and correct exchange of information. He/she resolves independently problems and conflict situations. He/she can waive penalties and gives compensations in order to preserve 100 customer satisfaction.
• The Assistant Duty Manager will manage, supervise and organise ATO.
• People Management is key in the role of Assistant Duty Manager. Evaluations and coaching are included in this function.

Your profile

At Brussels Airlines, we believe in making people grow. Therefore, we are not looking for white ravens: we are looking for people that match with our company’s goals and culture, and that can elevate us to even higher heights.

• High school diploma or equivalent through experience
• PRO experience (+2 years) is a must!
• Customer oriented, open friendly manner and great people skills
• Strong organizer
• Fluent English/French/Dutch
• Problem solver and stress resistant
• Profound knowledge and working experience of handling processes (check-in, baggage, cleaning, etc.) and systems (Connection Manager, CM, OneRes, etc.).
• Profound and in-depth knowledge of working procedures at the airport

What’s in it for you?

• Never a dull day: a challenging job in aviation, where entrepreneurship, collegiality and a hands-on spirit are at the heart of our approach. 
• Awesome colleagues: a talented, international team fully dedicated to soaring to new heights together in an empowering environment. Experience the combination of the freedom to make the role your own and excellent teamwork!
• Continuous personal and professional development: enjoy broad training possibilities in both the Becademy as in the Lufthansa Group network. Seize the opportunity to experience a colleagues job. Or take advantage of Lufthansa Group’s international career opportunities!
• Travel discounts: you and your family can explore the world at very attractive flight and hotel rates. And even for your friends you can fix special deals!
• A people-oriented environment with more than 3500 colleagues and more than 60 nationalities. At Brussels Airlines, there is room for everyone – but not for discrimination. Diversity and inclusion are celebrated, and we do everything to create a company culture that feels like coming home.

And of course, we offer the more general perks:

• An attractive salary, in line with your experience and competences, with a flexible reward plan that allows you to further optimize part of your salary
• CLA90 bonus and profit sharing when collective targets are met
• Meal vouchers 
• Eco vouchers 
• Health insurance for you and your family at favourable rates
• Pension insurance, including insurance coverage of 2 years in case of long-term illness
• “Benefits at work” employee discount platform
• 27 vacation days + extra seniority holidays