Strategic Leadership: - Develop and drive the vision and strategy for inflight and other products, aligning with Air Indias overall brand and goals.
- Continuously identify spanet trends, customer preferences, and emerging technologies to make informed design decisions.
- Develop and manage budgets for product design projects, ensuring cost-effective design solutions without compromising Air India’s standard and quality.
- Lead sustainability efforts by integrating eco-friendly materials and practices into product design and development processes.
Product Design & Development: - Oversee the entire product development lifecycle, from concept ideation to final production and launch, for seating, galley cabin interiors, and other products.
- Collaborate with internal stakeholders like engineering, operations, commercial and other teams to define aircraft configurations, including class/seat arrangements and lighting configurations and ensure the feasibility and practicality of designs.
- Stay up to date with aviation regulations and industry standards to ensure that inflight products meet safety and compliance requirements.
- Conduct user research, gather passenger feedback, and conduct usability tests to drive customer-centric design decisions.
- Create designs that enhance comfort, convenience, and enjoyment for passengers during their journey.
- Establish and maintain strong relationships with suppliers, vendors, and partners to source high-quality materials and services for inflight product development.
- Improve and maintain existing cabin products to deliver an exceptional in-flight experience for customers.
- Work on enhancements and modifications based on customer feedback and changing industry trends.
- Overseeing stakeholders overall cabin maintenance schedules for cabin products.
- Collaborate with maintenance teams to ensure timely inspections and updates.
- Formulate and implement strategies for enhancing In-Flight Entertainment, emphasizing user experience and NPS improvement.
- Develop and implement plans to enhance in-flight connectivity, ensuring passengers have reliable access to entertainment and communication services.
- Collaborate with In-flight entertainment & connectivity providers to optimize performance.
Team Management: - Lead, mentor, and inspire a team of talented product designers, ensuring a collaborative and creative work environment.
- Assign and prioritize design projects and monitor progress to meet deadlines and quality standards.
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. |