The Customer Service Agent will report to the Airport Supervisor - Guyana. The selected candidate will assist in developing, promoting and enhancing the company’s image and reputation by providing prompt, efficient and courteous customer service in passenger handling activities at the check-in counters, departure gates and arrival halls. This is a fixed term contract role.
KEY DELIVERABLES:
- Customer Service: Continuously seeks to capitalize on opportunities to exceed the expectations of internal and external customers by placing a keen interest on understanding and effectively resolving issues in a professional and result-oriented manner.
- Operational Effectiveness: Effectively and efficiently utilizes assigned resources, towards ensuring that customer service and on-time performance standards are achieved.
- Reporting: Delivers accurate operational reports in accordance with pre-established timelines.
- Compliance: Actively supports the advancement of the organization’s safety and quality culture, through compliance with corporate and regulatory guidelines.
PERSON SPECIFICATION:
You must have a minimum of five (5) CXC O Level passes, including Mathematics and English. You will possess a minimum of three (3) years’ experience in a similar customer service role, preferably in the airline industry, with demonstrated proficiency in MS Office. Competence and experience in using a Computerized Reservations System an asset.
You must have a strong customer service orientation and be willing to work shift hours in a fast-paced, deadline-driven environment. You must have excellent verbal and written communication skills and possess the ability to exercise judgement and initiative and work well under pressure.
The successful candidate must be legally authorised to work in Guyana
Suitable Applicants will be subject to a Pre-employment Medical, including Drug and Alcohol testing and a full Criminal Security and Background Investigation.
External candidates: please submit your application via https://careers.caribbean-airlines.com by completing a profile and attaching an up-to-date résumé and copies of your academic certificates.
INTERNAL APPLICANTS MUST INFORM THEIR CURRENT SUPERVISOR AND APPLY AS FOLOWS:
Internal candidates: please click https://workforcenow.adp.com/ to apply
Please note that all interested internal applicants are required to apply for this position through your ADP account. Log on to ADP using your credentials. Select "MYSELF" in the menu, then choose “TALENT”, then select “CAREER CENTER”. You will see the “CUSTOMER SERVICE AGENT- GEO” Position on the lower screen. Click on “APPLY” and follow the guided steps.
Address your cover letter: “CAL Recruitment: Customer Service Agent- GEO”
Applications not received via the above CAL Career portal will not be acknowledged.
Note: Only applicants who meet the stated criteria and submit the required documents with their applications will be considered.
Closing date for receipt of all responses is 24th June, 2026 at 11:59 PM
