Take Off in Your Career: Join Aviation Customer Support in Anchorage, Alaska
Location: Anchorage, AK 99502
Job Type: Full-Time 12-Month Consultant Assignment
Schedule: Monday–Friday (5x40) with flexible shifts
Pay Rate: $23.58 – $27.86 per hour
Make Every Passenger Journey CountPDS Tech Commercial is partnering with a leading aviation organization to find a dedicated Aviation Customer Support professional. In this high-impact role, you’ll serve as the face of the operation—ensuring smooth, safe, and positive travel experiences for more than 45,000 passengers.
If you thrive in fast-paced environments, enjoy problem-solving, and take pride in delivering exceptional service, this is your runway to a rewarding career.
What You’ll DoAs a Ticket Counter Agent, you’ll play a critical role in daily airport operations:
- Provide top-tier customer service for ticketing, check-in, and passenger assistance
- Manage baggage check and routing to appropriate destinations
- Issue boarding passes and prepare passenger manifests
- Make clear and timely public announcements for arrivals and departures
- Verify passenger identification in compliance with security protocols
- Coordinate with flight crews, operations teams, and airport personnel
- Handle delays due to weather or mechanical issues with professionalism and urgency
- Process claims for lost, delayed, or damaged baggage
- Maintain confidentiality of sensitive passenger information
- Support boarding procedures to ensure timely departures
- Assist passengers requiring additional services or accommodations
- Collaborate with airlines and airport teams during disruptions
- Keep ticket counter and office spaces clean, organized, and professional
- Prepare operational reports and assist with administrative tasks
Work Schedule- Flexible shifts based on flight schedules:
- 4:30 AM – 1:30 PM
- 5:00 AM – 2:00 PM
- 10:00 AM – 8:00 PM
- Primarily Monday–Friday with occasional weekends
- Overtime and holiday work may be required
What You BringRequired Qualifications:
- Minimum 3 years of administrative experience with public interaction
- At least 3 years in a customer service role
- Ability to obtain a SIDA (Secure Identification Display Area) badge
- Ability to lift up to 70 lbs and stand for extended periods
- Flexibility to work varied shifts, overtime, and holidays
- This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.
Preferred Qualifications:
- 5+ years of aviation or ticket counter experience
- Familiarity with Sabre, Apollo, Fast Air, or similar systems
- Proficiency in Microsoft Excel, Word, and PowerPoint
- Knowledge of airport operations or North Slope logistics
- Strong communication, teamwork, and problem-solving skills
- Ability to work independently in a fast-paced setting
Why Join Us- Be part of a mission-driven aviation team supporting critical operations
- Gain valuable experience in a dynamic, high-visibility role
- Work in one of the most unique and scenic locations in the U.S.
- Competitive hourly pay with opportunities for overtime
- Collaborative culture focused on safety, accountability, and teamwork
- Build a career pathway within aviation and logistics
Ready for Takeoff? Apply TodayIf you’re ready to bring your customer service expertise to the aviation industry and make a meaningful impact every day, we want to hear from you.
Apply now and start your journey in Aviation Customer Support.
Pay Details: $23.58 to $27.86 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
